Manage your Shell account online and access securely to your shell tools by Internet or mobile phone. You can also manage your credit card or contact the customer service.
Login Shell account online
To enter on your customer area, go on www.accountonline.com. Then, you can login your User ID:
If you want that the website recognize your ID, you just have to tick “Remember my ID”. Thus, during the next connection, you will just have to fill in your password:
You can enter your password in this data field. If you are using a public computer, never tick “remember my ID”. Then, you have to choose why you are connecting on your Shell account:
You have 5 choices :
- Account home
- Account activity
- Make a payment
- Credit limit increase
When you have selected 1 of these 5 possibilities, you just have to click on the following button:
If you made all these stuffs without success, it is probably because your Shell account online is expired.
Indeed, if you don’t connect yourself on the Shell website since 18 months, you have to register with a new ID.
I forgot my Shell password?
If you have forgot your password, don’t worry, you can reset it by clicking on this link:
You will be able to enter your account number in this formulary in order to recover your password:
[warning]CAUTION : Don’t use asterisks, hyphens, space and PINs when you enter your account number.[/warning]
Register on Shell account
If you are not register yet, you can create your account easily in 6 steps. To begin, click on this button:
You are now on the first step. To pass it, you will need your credit card number. So take your credit card or your gas card and fill in the account number in this frame:
When you have done it, click on continue. Now, you can follow the instruction during the 5 others steps to create your account online. Be sure to fill in the right information and your area will be created successfully.
Shell customer support
If you have another problem who can not be resolve on your shell account, you can contact the customer support according to your credit card service.
For your Shell card, you can contact these phones:
If you have a classic MasterCard use them:
Customer service for Gold Master Card:
To finish, the service for Platinum Mastercard:
Learn more about Shell
If you want more information about the Shell account and its services, you can visit Wikipedia. You can also contact shell credit card by linkedin. Or see all credit cards of the company on youtube. To see the implication of shell in the environment, visit their twitter. Join the 2 millions Shell likers on Facebook.
Account closure : Account holder passed away 8/20/12, I do not know my late wife’s password and cannot access the account, and will appreciate yor help in resolving this.
How do I change my password?
Forgot login information : I have never used my account and I want to start using it now, however I can’t remember how to access the account.
Please call me
Cancel my account : I have an account that I cant use. You want me to send you copys of my passport or drivers lisc and bank statement or utility bill etc and I wont do this. I didnt need to do this to open the account and I wont do so now. If I cant resolve this problem I will quit using it permentantly and shop other ways.
Payment : Did I make a payment online ?
Phone alerts : I would like to get a phone alert when my boscovs cc payment is due.
Change my auto & license plate number : We traded cars & have a new car & license plate number